Responsible Gaming

Hollywin Casino is committed to promoting safer gambling and helping players keep gambling enjoyable, controlled and within their means. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Take time to understand your choices, set limits before you play and ask for support if gambling begins to affect your wellbeing, relationships or finances.

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Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Every game is based on chance or an outcome that cannot be predicted with certainty. Previous results do not make a win more likely, and a losing run does not mean that a win is due. Avoid strategies or beliefs that suggest you can recover losses by continuing to play, choosing particular results or increasing your stakes.

In this article

Gamble for entertainment Use safer gambling tools Recognise when gambling may be causing harm Getting support and helping someone else

Before you start, decide how much time and money you are comfortable spending. Treat that amount as the cost of entertainment, in the same way you might budget for a meal, a film or another leisure activity. Only gamble with money that is available after essential expenses, savings commitments and other financial responsibilities have been covered. Do not use borrowed money, credit intended for necessities or funds needed for rent, bills, food or family commitments.

Set a spending limit before each session and do not increase it while playing.
Set a time limit and take regular breaks away from the screen.
Keep gambling separate from essential household spending.
Do not chase losses or try to win back money immediately.
Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
Remember that a win is not income and a loss is not a personal failure.
Keep your account details secure and never allow another person to gamble using your account.

A break can help you maintain perspective. Move to another activity, speak with someone you trust or take time away from gambling altogether. If gambling is no longer feeling like a choice, stopping and seeking support is an important step.

Use safer gambling tools

Limits and account controls can help you stay within the boundaries you choose. Depending on the features available to your account, you may be able to set or request controls for deposits, spending, losses, playing time or access. Consider setting limits before gambling rather than waiting until you feel uncomfortable. A limit should be realistic, affordable and based on your personal circumstances.

Practical steps before you play

Work out an entertainment budget that does not affect essential expenses.
Choose the maximum amount and time you will spend.
Record your limit somewhere visible or use available account settings.
Decide what you will do when the limit is reached.
Stop when the session ends, regardless of whether you are winning or losing.

Do not change a limit simply because you are losing or because you believe a larger stake will improve your chances. Increasing the amount or duration of play can make it harder to remain in control. If you ask for a restriction, account break or self-exclusion, follow the instructions provided and do not attempt to bypass the restriction by opening another account or using another person's account.

Keeping a simple record of your deposits, withdrawals, playing time and results may help you understand your gambling habits. Online activity can feel less significant when it happens through a screen, so reviewing your activity can provide a clearer picture of the time and money involved. If the record causes concern, stop gambling and seek independent support.

Self-exclusion and account breaks

A temporary account break may be suitable when you want time to reflect on your gambling. Self-exclusion is a stronger step for people who want to prevent themselves from accessing gambling services for a chosen period or where available under the relevant process. Review the account tools and instructions available through Hollywin Casino and complete the required steps carefully.

Restrictions are intended to support your decision to stop. Do not try to work around them, create another account or ask someone else to gamble on your behalf. If you are unsure which option is appropriate, stop playing and seek independent advice before continuing.

Recognise when gambling may be causing harm

Gambling-related harm can develop gradually. It may affect a person's finances, mental health, physical health, work, study or relationships. You do not need to wait until a serious problem develops before asking for help. Concern from a partner, family member or friend is also a valid reason to take a break and review your gambling.

Possible warning signs

Spending more time or money gambling than you intended.
Trying to recover losses by gambling more often or with higher stakes.
Feeling restless, irritable or preoccupied when you are not gambling.
Hiding gambling activity, deposits, losses or account information from others.
Borrowing money, selling belongings or missing bills because of gambling.
Using gambling to escape stress, sadness, loneliness or other difficult feelings.
Neglecting work, study, sleep, health, family or social responsibilities.
Continuing to gamble after deciding to stop or take a break.
Feeling guilt, shame, anxiety or distress connected with gambling.
Arguing with people close to you about gambling or its effects.

If any of these signs apply to you, stop and consider taking an extended break or requesting self-exclusion. Speak openly with someone you trust and seek professional advice. Support is available for people who gamble as well as for family members, partners and friends affected by another person's gambling.

Chasing losses is a common warning sign. Continuing to gamble in the hope of recovering money can increase the amount lost and may make it harder to stop. There is no reliable strategy for reversing losses, and a new game or higher stake cannot guarantee a different result. Accepting a loss, stopping and seeking support can help prevent further harm.

If gambling is contributing to severe distress or thoughts of self-harm, seek urgent assistance through appropriate emergency or crisis services in Australia. Your immediate safety is more important than any gambling account, balance or loss.

Getting support and helping someone else

Independent help is available throughout Australia. Gambling Help Online provides information, advice and support for people experiencing gambling concerns, and its services may include online counselling and other assistance. State and territory health services, community organisations, financial counsellors, psychologists and general practitioners can also provide guidance. Search for the official Australian gambling support service relevant to your location, or ask a healthcare professional for a referral.

You can ask for help even if you are not sure whether your gambling is a serious problem. A qualified professional can help you understand your behaviour, make a plan, manage financial concerns and identify further support. Speaking with someone early may make it easier to regain control.

How to support someone else

If you are concerned about another person's gambling, choose a calm time to talk. Describe what you have noticed without blaming or threatening them, explain how the behaviour affects you and encourage them to seek independent support. Protect shared finances where appropriate and avoid lending money to cover gambling losses. You can seek advice for yourself even if the other person does not want help.

Choose a private, calm time for the conversation.
Use specific examples rather than accusations.
Listen and allow the person to explain how they are feeling.
Encourage a break, account restriction or professional support.
Set clear boundaries around money and shared responsibilities.
Get support for yourself from a qualified service or trusted professional.

Hollywin Casino may apply account checks, restrictions or other safer gambling measures where appropriate. We may also ask for information to help protect an account or meet applicable requirements. These measures cannot remove all gambling risk, so personal limits and informed decisions remain important. If you are unsure whether gambling is suitable for you, do not play until you have considered your circumstances and obtained independent advice.

Gambling should always be voluntary, affordable and within your control. Take regular breaks, review your activity and be honest with yourself about its effect on your life. If gambling stops being enjoyable or begins causing concern, stop playing and seek support as soon as possible.