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Hollywin Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use Hollywin Casino services. Please read them carefully before registering, depositing funds or playing games. By using the website, you confirm that you understand and agree to these terms, together with any additional rules shown for specific games, promotions or services.
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1. General terms and acceptance
These Terms & Conditions apply to the Hollywin Casino website, account services, games, promotions and related features. They should be read together with any other information displayed on the website, including game rules, promotion terms, privacy information and responsible gambling guidance. If there is an inconsistency between these terms and a specific promotion or game rule, the specific rule may apply to that promotion or game.
In this article
By visiting the website, creating an account or using any service, you agree to comply with these Terms & Conditions and all applicable Australian laws and regulations. If you do not agree, you must not use the website or its services. Hollywin Casino may update these terms from time to time. Updated terms will apply from the date they are published or otherwise made available, unless a different effective date is stated.
You are responsible for checking the current version of these terms. Continued use of the website after an update indicates acceptance of the revised terms. Some services may also be subject to technical requirements, additional instructions or eligibility conditions.
2. Eligibility and player accounts
You may use Hollywin Casino only if you are legally permitted to participate in online gambling services in your location and meet the applicable minimum age requirement. You must not access or use the website from a location where online gambling is prohibited or restricted. It is your responsibility to understand the rules that apply to you before opening an account or playing.
You must provide accurate, current and complete information when registering. Your account must be opened in your own name and for your personal use. You must not create an account on behalf of another person, allow another person to use your account, or maintain multiple accounts unless expressly permitted under the applicable rules.
You are responsible for keeping your login details confidential and for all activity carried out through your account. Contact the relevant support channel through the website promptly if you believe your account has been accessed without permission, your credentials have been lost, or the information connected with your account is incorrect.
Hollywin Casino may carry out identity, age, payment method, source-of-funds and other verification checks. You agree to provide information and documents that are reasonably required for these checks. An account may be restricted, suspended or closed if information cannot be verified, appears inaccurate, or raises security, fraud, legal or responsible gambling concerns.
3. Deposits, gameplay and withdrawals
You may deposit funds only using a payment method that belongs to you or that you are authorised to use. You must not use a payment method for an unlawful purpose, to hide the source of funds, or to fund activity on behalf of another person. Available payment methods, processing conditions and any applicable fees will be shown on the website and may change.
Before depositing, you should confirm that you understand the transaction details and any limits displayed. You should only deposit money that you can afford to lose. Gambling outcomes are determined by the rules of the relevant game, and no outcome is guaranteed. Past results, patterns or displayed information do not guarantee future results.
Wagers are accepted only when confirmed by the website. Technical interruptions, communication failures, system errors or other events may affect a transaction or game session. Where an error occurs, Hollywin Casino may review the relevant records and take reasonable steps to correct the error in accordance with applicable rules.
Withdrawals may be subject to account verification, compliance checks, payment processing requirements and any rules displayed for the relevant service. Funds may be returned through an approved method and may not always be returned through the same method used for a deposit. You must provide accurate payment information and cooperate with reasonable requests needed to process a withdrawal.
You remain responsible for any taxes, reporting obligations or other charges that may apply to your gambling activity or transactions. You should obtain independent advice if you are unsure about your obligations.
4. Promotions, bonuses and fair use
Promotions, bonuses, rewards and other offers are subject to the specific terms displayed with each offer. These terms may include eligibility rules, participation requirements, expiry conditions, wagering requirements, game restrictions, maximum values or withdrawal conditions. You should read those terms before accepting or using an offer.
Unless stated otherwise, promotions are intended for one person, one account and one household. An offer may not be transferred, sold or exchanged. Hollywin Casino may refuse, withdraw or cancel an offer where there is a breach of the relevant terms, misuse of the offer, an account issue, a technical error or suspected fraudulent or dishonest activity.
You must not use automated systems, bots, software, collusion, identity misuse, payment abuse or other unfair methods to obtain an advantage. You must not exploit a technical or promotional error. If an irregularity is identified, Hollywin Casino may void affected play, reverse incorrectly credited amounts, limit account access or take other action allowed by the applicable rules.
Game rules should be reviewed before play. Hollywin Casino does not promise that the website or every game will always be available, uninterrupted or free from errors. Maintenance, updates, security measures, supplier issues or events outside reasonable control may affect access.
5. Responsible gambling, privacy and account closure
Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play, keep track of time and spending, and avoid chasing losses. Do not gamble when affected by alcohol, drugs, strong emotions or financial pressure.
- Set personal deposit, spending or session limits where those tools are available.
- Take regular breaks and stop when gambling is no longer enjoyable.
- Never borrow money or use essential household funds to gamble.
- Seek support if gambling is causing stress, conflict, financial difficulty or loss of control.
- Use the responsible gambling tools and account restrictions provided through the website.
You may ask for account restrictions, a temporary break or account closure in accordance with the options available on the website. A request may not cancel transactions or obligations that arose before the restriction took effect. You must not attempt to open or use another account to avoid a restriction or exclusion.
Personal information is handled in accordance with the applicable privacy information published on the website. Information may be collected and used for account administration, identity and age checks, payments, security, fraud prevention, customer support, legal compliance and responsible gambling purposes. You should review the privacy information to understand how personal information is managed.
You may request account closure, subject to any necessary verification or compliance process. Hollywin Casino may suspend or close an account where required by law, where these terms are breached, where activity presents a security or integrity concern, or where continued access may be inconsistent with responsible gambling obligations.
6. Liability, complaints and applicable rules
You use the website at your own risk to the extent permitted by law. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified. Subject to those rights, Hollywin Casino is not responsible for loss caused by events outside reasonable control, your failure to follow these terms, inaccurate information supplied by you, unauthorised access resulting from your failure to protect account details, or interruption of internet, device, payment or telecommunications services.
If you have a question or complaint, review the available help and support options on the website and provide clear details of the issue, relevant dates and any transaction or game information that may assist with a review. Complaints will be considered in accordance with applicable procedures. You should retain records of important account and transaction information.
If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining provisions will continue to apply. A failure to enforce a provision immediately does not mean that it has been waived.
These Terms & Conditions are intended to operate consistently with applicable Australian laws and regulations. Any dispute or issue will be handled under the legal requirements and dispute processes that apply to the relevant service and player. Nothing in these terms prevents a player from exercising a legal right or contacting an appropriate consumer, gambling or regulatory authority.
